Terms & Conditions

Our Terms These terms and conditions are an agreement between you (“Customer, Client”) and Cronos IT Solutions. By signing up with us and filling out your billing or payment information you acknowledge that you have read, fully understood, and agreed to these terms and conditions. Support Plan Our support plan entitles you (“Customer, Client”) to 8 hours per week day Mon-Fri online technical support from an Cronos IT Solutions technician. We do reserve the right to stop supporting you if we believe the issue at hand is unresolvable. This support plan does not cover you for hardware replacement or onsite support. We reserve the right to reject or cancel your order (and provide you with a full refund) for any reason whatsoever. Payment Remote services against any plan order will be available once you have made payment for services according to the requirements of the corresponding plan order. User Responsibility In connection with obtaining Services, you agree that you will cooperate with the IT Solutions Site Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician’s instructions. You are also responsible for ownership and maintenance of your systems software licensing agreement. Cronos IT Solutions shall under no circumstances be responsible for any lost or corrupted software or data during the remote session that you will have with the technician. Cancellation Policy For subscription based plans you can cancel at anytime via your paypal control panel. Contacting Us If there are any questions regarding our terms & conditions or you wish to make a complaint you may contact us using the information below. Tel: 01606 827 240 Email: info@cronosit.co.uk